Refund Policy

Vectoxis AI products are offered primarily as recurring subscription-based SaaS services.

Subscription fees are generally billed in advance for the billing period selected at checkout, such as monthly or annually.

Before completing a purchase, the applicable product, plan, price, billing frequency, trial terms, and other material subscription terms will be presented to you.

Our current product, CollectIQ, offers a 14-day free trial with limited resources, followed by the Founding Plan at US$99 per month.

Where a free trial is offered, the trial allows eligible customers to evaluate the applicable Service before being charged.

For CollectIQ, the current free trial period is 14 days with limited resources and usage.

Unless otherwise stated during signup:

• No subscription charge is made during the free trial;
• The subscription will convert to the applicable paid plan when the trial ends unless cancelled beforehand;
• The applicable subscription price will be disclosed before or during signup; and
• Trial eligibility may be limited to new customers or otherwise restricted.

To avoid a charge following a free trial, you must cancel before the trial period ends.

You may cancel your subscription through the cancellation or subscription-management options made available for the applicable Service.

Cancellation:

• Prevents future automatic renewal charges;
• Generally allows continued access until the end of the current paid billing period; and
• Does not automatically result in a refund for payments already processed.

Cancellation does not affect any refund or other rights you may have under applicable law or this Refund Policy.

Because Vectoxis AI provides digital software that is generally made available immediately after purchase, subscription payments are generally non-refundable once the applicable billing period has begun, except where:

• A refund is required by applicable law;
• A refund is available under Paddle's applicable refund policies;
• A billing or payment error has occurred;
• A material technical issue prevents access to the purchased Service and cannot reasonably be resolved; or
• Vectoxis AI or Paddle approves a refund under the circumstances of the transaction.

Nothing in this Refund Policy limits any mandatory consumer protection, statutory cancellation, withdrawal, refund, or other rights that may apply to you under applicable law.

Subject to applicable law and any rights provided under Paddle's policies, refunds may generally not be available solely because of:

• A change of mind after purchase;
• Partial use of a subscription;
• Failure to cancel before a renewal date;
• Lack of product usage;
• Business closure or internal organizational changes;
• Third-party software or systems that are not supported by Vectoxis AI;
• Features or limitations that were clearly disclosed before purchase; or
• Temporary interruptions caused by scheduled maintenance, infrastructure issues, or third-party service interruptions.

These circumstances do not limit any refund rights that cannot legally be excluded.

We may consider refund requests in circumstances including:

• Duplicate charges caused by a billing error;
• Accidental multiple purchases of the same subscription;
• Verified payment-processing errors;
• Persistent technical issues that prevent access to the purchased Service and cannot reasonably be resolved;
• Material defects in the Service that prevent the Service from substantially functioning as described; or
• Other circumstances where a refund is appropriate under applicable law, Paddle's policies, or the circumstances of the transaction.

Refund requests are reviewed based on the specific circumstances of the transaction.

Where Paddle is the Merchant of Record, refunds are processed through Paddle rather than directly by Vectoxis AI.

Subscriptions automatically renew at the end of each billing period unless cancelled before the applicable renewal date.

Renewal pricing and billing frequency will be disclosed as part of the subscription purchase.

Customers are responsible for cancelling recurring subscriptions before the next renewal date if they do not wish to continue their subscription.

If you believe a renewal charge was made incorrectly, please contact us or Paddle promptly so that the transaction can be reviewed.

If you believe a payment was made in error or you have a concern about a transaction, we encourage you to contact us or Paddle before initiating a chargeback with your bank or payment provider.

Paddle, as Merchant of Record, manages chargebacks and payment disputes for transactions processed through its platform.

A chargeback or payment dispute does not affect any lawful rights you may have under applicable payment-network or consumer-protection rules.

Where appropriate, access to the applicable Service may be temporarily suspended while a payment dispute or suspected fraud is investigated.

For transactions processed through Paddle, you may request assistance or a refund through Paddle's buyer support channels, including the View Receipt or Manage Subscription options in your transaction confirmation email or through Paddle's buyer support site.

You may also contact Vectoxis AI at:

Email: [email protected]

When contacting us, please provide, where available:

• Your account email address;
• Product or subscription name;
• Date of purchase;
• Paddle transaction or invoice reference; and
• A brief description of your request.

Providing complete information helps us investigate your request efficiently.

Paddle's current refund policy provides procedures for requesting refunds and states that eligible refunds are generally processed using the original payment method where possible.