Terms of Service

Vectoxis AI develops and provides subscription-based, AI-powered Software-as-a-Service (SaaS) products designed to help businesses automate manual work, streamline business operations, and improve productivity. Our Services may include web applications, APIs, integrations, artificial intelligence features, dashboards, analytics, workflow automation, and related software functionality. Our current product includes CollectIQ, an AI-powered Accounts Receivable (AR) Collections platform that helps businesses automate and streamline collections workflows.
Additional software products and features may be introduced in the future.

Certain Services are provided on a subscription basis. Product-specific pricing, billing frequency, features, usage limits, and applicable trial terms are displayed on the applicable product or pricing page before purchase. CollectIQ currently offers a 14-day free trial with limited resources, followed by a Founding Plan priced at US$99 per month. Additional plans or pricing options, including an Enterprise plan, may be introduced in the future. Subscriptions automatically renew at the end of each billing period unless cancelled before the applicable renewal date. You will be informed of the applicable price and billing frequency before completing a purchase.

You must:

• Be at least 18 years old or the legal age of majority in your jurisdiction.
• Have the legal authority to enter into a binding agreement.
• Provide accurate and complete registration information, and
• Use the Services in compliance with applicable laws and regulations.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Payments for Services purchased through Paddle are processed by Paddle, our authorized Merchant of Record and online reseller. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns. By purchasing a subscription, you authorize Paddle to process the applicable charges, recurring subscription payments, taxes, and other amounts presented to you during checkout. Applicable taxes, including VAT, GST, sales tax, or similar taxes, may be calculated and collected by Paddle where legally required. Your payment card information is processed through Paddle's payment infrastructure. Vectoxis AI does not store your full payment card information. Your transaction may appear on your payment statement as a charge from Paddle or an applicable Paddle entity rather than directly from Vectoxis AI.

Certain products may offer a free trial.

For CollectIQ, the current free trial period is 14 days and includes limited resources and usage.

Unless otherwise stated during signup:

• No subscription charge is made during the free trial;
• The subscription will convert to the applicable paid plan after the trial ends unless cancelled beforehand;
• The applicable subscription price will be disclosed before or during the subscription signup process;
• Trial eligibility may be limited to new customers; and
• Vectoxis AI may modify or discontinue trial offers in accordance with applicable law.

To avoid being charged for a subscription following a free trial, you must cancel before the trial period ends.

Subscriptions automatically renew at the end of each billing period unless cancelled before the applicable renewal date.

You may cancel your subscription through the cancellation mechanism provided within the applicable product or through the subscription management options provided by Paddle.

Cancellation prevents future renewal charges. Unless otherwise required by applicable law or provided under our Refund Policy, cancellation does not automatically result in a refund for amounts already charged.

After cancellation, access generally continues until the end of the current paid billing period unless otherwise stated or required by applicable law.

Certain Services use artificial intelligence and machine-learning technologies.

AI-generated outputs may contain errors, inaccuracies, omissions, or incomplete information and should not automatically be treated as accurate or authoritative.

You are responsible for reviewing and validating AI-generated outputs before relying on them for business, financial, legal, operational, or commercial decisions.

Vectoxis AI does not guarantee that AI-generated outputs will always be accurate, complete, reliable, or suitable for a particular purpose.

You retain ownership of the business data, information, documents, and other content that you submit to or through the Services (“Customer Data”).

You grant Vectoxis AI a limited, non-exclusive license to host, process, transmit, store, and otherwise use Customer Data only as reasonably necessary to:

• Provide and operate the Services;
• Maintain and improve the security and reliability of the Services;
• Prevent fraud, abuse, and unauthorized activity;
• Provide requested functionality and integrations;
• Comply with applicable legal obligations; and
• Provide customer support and maintain the Services.

Vectoxis AI does not claim ownership of your Customer Data.

You are responsible for ensuring that you have the necessary rights and permissions to provide Customer Data to the Services.

We strive to provide reliable and secure Services but do not guarantee that the Services will always be uninterrupted, error-free, or available at all times.

The Services may become temporarily unavailable due to:

• Scheduled or emergency maintenance;
• Software updates;
• Infrastructure failures;
• Internet or network outages;
• Third-party service interruptions;
• Security incidents; or
• Events beyond our reasonable control.

The Services may integrate with or depend on third-party services, including cloud infrastructure, authentication providers, payment providers, communication platforms, business software, APIs, and other external services.

Your use of third-party services may be subject to the applicable third party's terms and privacy policies.

Vectoxis AI is not responsible for third-party services that are outside our reasonable control.

We may temporarily suspend or restrict access to the Services where reasonably necessary if:

• You materially violate these Terms;
• Your account is involved in fraudulent, abusive, or unlawful activity;
• Your use threatens the security or stability of the Services;
• Subscription payments remain unpaid;
• Suspension is required by law or a competent authority; or
• Suspension is reasonably necessary to protect Vectoxis AI, our customers, or the Services.

Where reasonably practicable, we will provide notice and an opportunity to remedy the issue before suspension.

You may terminate your account in accordance with the cancellation procedures available for the applicable Service.

Vectoxis AI may terminate or suspend your access where permitted under these Terms, including for material violations, fraud, abuse, non-payment, security risks, or legal requirements.

Termination does not eliminate payment obligations that accrued before termination.

Upon termination, your right to access and use the Services will cease unless otherwise stated or required by applicable law.

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

Vectoxis AI disclaims warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and uninterrupted operation, except where such disclaimers are prohibited by applicable law.

To the maximum extent permitted by applicable law, Vectoxis AI and its directors, employees, affiliates, licensors, suppliers, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or data.

To the maximum extent permitted by applicable law, Vectoxis AI's total aggregate liability arising from or relating to the Services will not exceed the greater of:

1. the amount you paid for the applicable Service during the twelve (12) months immediately preceding the event giving rise to the claim; or
2. US$100.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Vectoxis AI, its affiliates, officers, employees, licensors, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from:

• Your violation of these Terms;
• Your unlawful use of the Services;
• Your violation of applicable laws;
• Your infringement of third-party rights; or
• Your Customer Data or other content submitted through the Services.

We may update these Terms from time to time.

When material changes are made, we will publish the updated Terms on this page and update the Effective Date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.